Property Maintenance Complaint Line

If you have a complaint or concern regarding a property maintenance issue relating to your property or a neighboring property, please call the Property Maintenance Complaint Line at (585)784-5370.  Please leave your name, address and phone number with a short description of your complaint, and someone from the appropriate Department will return your call ASAP.

If you would prefer to submit a complaint or concern online, please access our Direct Online Report a Concern System here.